Terms of Service

Last updated: September 13, 2026

Welcome to SHOP NIBBI.

These Terms of Service govern your use of our website and your purchase of products from SHOP NIBBI.

Throughout these Terms, the terms “we,” “us,” “our” and “SHOP NIBBI” refer to SHOP NIBBI. The terms “you” and “customer” refer to anyone accessing our website or purchasing from us.

Our online store is powered by Shopify.

By accessing our website, placing an order or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies referenced on our website.

Nothing in these Terms affects your statutory rights as a consumer.

1. Using Our Website

You may use our website only for lawful purposes.

You must not use our website to:

• Commit or encourage unlawful or fraudulent activity
• Attempt to gain unauthorised access to our website, customer accounts or systems
• Introduce viruses, malware or other harmful technology
• Scrape, copy or interfere with our website in a way that could damage our services
• Misuse our intellectual property or content
• Provide false or misleading information when placing an order

We may restrict or terminate access where we reasonably believe our website or services are being misused.

2. Age Requirements

You must be legally capable of entering into a contract to place an order with us.

If you are under 18, you should place an order only with the involvement and permission of a parent or legal guardian.

3. Products

We make reasonable efforts to display our products and their colours, photographs, descriptions and specifications accurately.

However, colours may appear slightly different depending on your screen or device.

Product packaging, colours or minor design details may occasionally differ from photographs where this does not materially affect the nature or quality of the product.

We will not knowingly substitute a materially different product without your agreement.

4. Product Availability

All products are subject to availability.

Adding an item to your basket does not reserve it.

In rare circumstances, a product may become unavailable after you place an order. If this happens, we will contact you and provide an appropriate refund for any unavailable item.

5. Prices

Prices are displayed in the currency shown on our website.

The total price payable by you, together with applicable delivery charges and any other mandatory charges, will be shown before you complete your purchase.

We aim to ensure that all pricing information is accurate and transparent. UK consumer guidance requires mandatory charges to be clearly included or disclosed to customers.

We may change product prices at any time, but changes will not affect an order that we have already accepted.

If we discover an obvious pricing error before accepting an order, we may contact you to give you the option to purchase at the correct price or cancel the affected item.

6. Orders

When you place an order, you are making an offer to purchase the products shown in your order.

You will normally receive an automated order confirmation after checkout.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:

• The product is unavailable
• Payment cannot be authorised
• We reasonably suspect fraud
• There is an obvious pricing or product-information error
• Delivery cannot reasonably be made to the supplied address

If we cancel an order after taking payment, we will refund the relevant amount.

7. Payment

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by Shopify Payments or other payment providers made available through our store.

We do not directly control the processing times or security procedures of third-party payment providers.

Your payment information is handled in accordance with applicable security requirements and our Privacy Policy.

8. Shipping & Delivery

Please allow up to 3 working days for order processing and handling.

Once dispatched, delivery normally takes approximately 5 working days.

Our estimated total delivery timeframe is therefore approximately:

7–9 working days from the date your order is placed.

Working days exclude weekends and UK bank holidays.

Delivery times are estimates rather than guarantees because delays may occasionally occur with postal or courier services.

Please see our Shipping & Delivery Policy for complete information.

UK distance-selling rules generally require online sellers to disclose delivery arrangements and delivery times before purchase.

9. Delivery Addresses

You are responsible for checking that the delivery address supplied with your order is accurate.

If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been dispatched.

10. Risk and Ownership

Responsibility for products generally passes to you when the goods are delivered to you or to a person identified by you to receive them.

Nothing in these Terms limits rights you may have if goods are lost or damaged before delivery.

11. Returns

SHOP NIBBI offers a 30-day return policy.

You have 30 days after receiving an eligible item to request a return under our voluntary returns policy.

Conditions and exclusions are explained in our Return & Refund Policy.

Our voluntary 30-day policy operates in addition to your statutory consumer rights.

12. UK Cancellation Rights

If you purchase goods online as a UK consumer, you will generally have a statutory right to cancel an eligible order within 14 days after receiving the goods, without having to provide a reason.

Certain products are excluded from this right, including some personalised products and certain sealed goods once opened for health or hygiene reasons.

UK government guidance confirms this 14-day cancellation period for most distance purchases.

Please see our Return & Refund Policy for details about requesting a cancellation or return.

13. Faulty or Incorrect Products

Your statutory rights are not affected by our returns policy.

If an item is faulty, damaged, not as described or you receive the wrong product, please contact us promptly.

UK consumer contract terms cannot remove a trader's legal responsibility for faulty goods or goods that are not as described.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

14. Refunds

Approved refunds will normally be returned to your original payment method.

Once a refund has been issued by us, your bank, card issuer or payment provider may require additional time to process it.

For more information, please review our Return & Refund Policy.

15. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to additional terms displayed with the relevant promotion.

Unless stated otherwise:

Discount codes cannot be exchanged for cash and may not be combined with another promotion.

We reserve the right to withdraw or amend a promotion before an order is placed where reasonably necessary.

This will not affect orders already accepted under the promotion.

16. Gift Cards

Where we offer gift cards, additional terms may apply.

Gift cards cannot normally be exchanged for cash except where required by law.

17. Product Reviews

If our website allows customer reviews, you agree that any review you submit must reflect your genuine experience and must not contain unlawful, defamatory, abusive, misleading or fraudulent content.

We may remove reviews that violate these rules or applicable law.

We will not knowingly manipulate customer reviews to give consumers a misleading impression of our products.

18. Intellectual Property

Unless otherwise stated, the content available through SHOP NIBBI, including our branding, graphics, website design, photographs, illustrations, written content and other materials, belongs to SHOP NIBBI or is used by us with permission.

You may browse our website and use its content for personal, non-commercial purposes.

You may not reproduce, distribute, sell or commercially exploit our content without permission.

19. Third-Party Services

Our website may contain features, payment services or links supplied by third parties.

This may include Shopify, payment processors, delivery providers and social-media platforms.

Third parties may operate under their own terms and privacy policies.

We are not responsible for the content or practices of independent third-party websites that we do not control.

20. Privacy

Your use of our website and Services is also governed by our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, our relationship with Shopify and the privacy rights available to customers.

21. Cookies

Our website uses cookies and similar technologies.

Where required, non-essential cookies are activated according to your consent choices through our Shopify customer-privacy and cookie-banner settings.

Please see our Privacy Policy and cookie settings for more information.

22. Website Availability

We aim to keep our website available and operating correctly.

However, we cannot guarantee uninterrupted access at all times.

We may temporarily suspend or restrict access for maintenance, security, updates or circumstances outside our reasonable control.

23. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits your rights relating to:

• Faulty goods
• Goods that are not as described
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Other rights that cannot legally be excluded

Any other limitation of liability in these Terms is subject to applicable consumer law.

UK guidance makes clear that businesses cannot contract out of these fundamental consumer protections.

24. Events Outside Our Control

We will not be responsible for a failure or delay caused by circumstances genuinely outside our reasonable control.

This could include significant courier disruption, natural disasters, government action, telecommunications outages or other exceptional events.

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

Your statutory consumer rights remain unaffected.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

Our business, products, website, Shopify services, operational practices or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights you already have under an existing order.

26. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

27. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply where you live.

If you are a consumer, nothing in this section removes any legal right you may have to bring proceedings in a court available to you under applicable consumer law.

28. Contact Us

Questions about these Terms of Service can be sent to:

SHOP NIBBI

Email: shopnibbi@gmail.com

You can also contact us using the Contact Us page on our website.

Our full business/contact address is available through the Contact Information section of our website.