Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Our 30-day return policy is offered in addition to any rights you may have under applicable consumer law.
Eligibility for Returns
To be eligible under our 30-day return policy, your item should be returned in the same condition in which you received it, unworn or unused, with any original tags, accessories and packaging where applicable. You will also need your receipt, order confirmation or other proof of purchase.
These conditions do not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet your legal rights as a consumer.
Starting a Return
To request a return, please contact us at shopnibbi@gmail.com within 30 days of receiving your order.
Please include your order number, the item you would like to return and the reason for your return.
Returns must be sent to:
53 saddlecote close Manchester M85QE
Please do not send an item back before contacting us. Returns sent without first requesting a return may take longer to process.
If your return is accepted, we will provide instructions explaining how and where to send your parcel.
Return Shipping
For change-of-mind returns under our voluntary 30-day policy, return postage may be the responsibility of the customer unless we tell you otherwise.
If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so we can arrange the appropriate solution.
We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, not as described or you receive the wrong product, contact us as soon as possible at shopnibbi@gmail.com.
Where helpful, please include photographs showing the issue. We will review the problem and arrange an appropriate refund, replacement or other solution.
Exceptions and Non-Returnable Items
Certain products may not be eligible for change-of-mind returns, including personalised or custom-made products and perishable goods.
For health and hygiene reasons, sealed products that are not suitable for return may become non-returnable once the seal has been broken. This may apply to certain cosmetics, beauty or personal-care products.
Please contact us if you are unsure whether a particular product can be returned.
These exclusions do not affect your statutory rights where an item is faulty, damaged or not as described. UK guidance specifically recognises exceptions for personalised goods and certain sealed hygiene products once opened.
Sale Items
Sale or discounted items may still carry statutory consumer rights. We do not exclude those legal rights simply because an item was purchased in a sale. GOV.UK states that customers have the same legal refund rights for sale items as for full-price goods.
Gift Cards
Gift cards are generally not eligible for returns or cash refunds except where required by law.
Exchanges
If you would like a different size, colour or product, please contact us.
The simplest way to exchange an item may be to return the original item and, once the return is accepted, place a new order for the replacement product.
All exchanges are subject to availability.
UK 14-Day Cancellation Right
If you purchase goods online as a consumer in the UK, you generally have the right to tell us that you wish to cancel your order within 14 days after receiving the goods, without having to give a reason. You then generally have a further 14 days to return the goods. Certain products are excluded from this cancellation right.
This statutory right operates alongside our voluntary 30-day return policy.
EU Cooling-Off Rights
If your order is being delivered to a country in the European Union, you may also have statutory cancellation rights under applicable EU consumer law. These rights may vary depending on the goods and circumstances of the purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Where the UK statutory cancellation right applies, refunds must generally be made within the applicable statutory timeframe after the goods are returned or proof of return is provided. Standard outbound delivery costs may also need to be refunded, although additional costs for an upgraded delivery service do not necessarily have to be reimbursed.
After we issue your refund, your bank, card provider or payment service may require additional time for the transaction to appear in your account.
If you believe a refund is overdue, please contact us at shopnibbi@gmail.com.
Questions About a Return?
You can contact us at:
We’ll be happy to help with any questions about returns, exchanges or refunds.