Shipping policy
Shipping Policy
Last updated: September 13, 2026
At SHOP NIBBI, we aim to process and deliver orders as smoothly and quickly as possible.
Order Processing
Please allow up to 3 working days for your order to be processed, prepared and dispatched.
Working days do not include weekends or UK bank holidays.
Delivery Time
Once your order has been dispatched, delivery normally takes approximately 5 working days.
Our estimated total delivery timeframe is therefore approximately:
7–9 working days from the date your order is placed.
Delivery times are estimates and may vary due to courier delays, public holidays, busy seasonal periods or circumstances outside our reasonable control.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking details to update after dispatch.
Delivery Delays
If your parcel has not arrived after the estimated 7–9 working day delivery window, please contact us at:
We will be happy to investigate the status of your order.
Delivery Address
Please make sure your delivery address is correct before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Lost or Missing Parcels
If tracking indicates that your parcel has been delivered but you cannot locate it, please first check:
- Around your property
- With household members
- With neighbours where appropriate
- Any safe place specified for delivery
If you are still unable to locate your parcel, please contact us so we can help investigate.
Damaged Parcels
If your parcel arrives damaged or the contents are damaged, please contact us as soon as possible at:
Please include your order number and photographs of the damaged parcel or product where possible.
Questions About Shipping
For any questions about shipping or delivery, contact us at: