Track Your Order

Track Your Order

Waiting for your Nibbi parcel? You can check the latest delivery updates using the tracking information sent to you after your order has been dispatched.

How to Track Your Order

Once your order has been dispatched, we’ll send tracking information to the email address used when placing your order, where tracking is available.

To check your delivery:

  1. Open your dispatch or shipping confirmation email from SHOP NIBBI.
  2. Click the Track order or tracking link provided.
  3. You’ll be taken to the relevant tracking page where you can view the latest delivery updates.

When Will My Order Be Dispatched?

Please allow up to 3 working days for your order to be processed and prepared for dispatch.

Once dispatched, delivery usually takes approximately 5 working days.

Our estimated total delivery timeframe is approximately:

7–9 working days from the date your order is placed.

Working days exclude weekends and UK bank holidays.

I Haven’t Received Tracking Information

Tracking information may not appear immediately after your order is placed.

Your tracking details will normally be provided once your order has been prepared and dispatched, where tracking is available.

Please also check your:

  • Spam folder
  • Junk folder
  • Promotions folder

If your order has been dispatched but you have not received tracking information, contact us at:

shopnibbi@gmail.com

Please include your order number and the email address used at checkout.

My Tracking Hasn’t Updated

Courier tracking systems can sometimes take a little time to update after a parcel has been dispatched.

It is also normal for tracking to remain unchanged for short periods while your parcel is moving between courier facilities.

If your tracking has not updated for an unusually long period, please contact us and we’ll help investigate.

Tracking Says Delivered, But I Can’t Find My Parcel

If your tracking shows that your parcel has been delivered but you cannot locate it, please check:

  • Around your property
  • Your designated safe place
  • With other members of your household
  • With neighbours, where appropriate
  • Any delivery photograph or courier instructions shown in your tracking

If you still cannot locate your parcel, contact us at shopnibbi@gmail.com with your order number.

My Order Is Taking Longer Than Expected

Occasional delays may occur because of courier networks, weather, public holidays or other circumstances outside our control.

If your order has not arrived after the estimated 7–9 working day delivery timeframe, please contact us so we can help investigate.

Need Help?

If you have any questions about your delivery or tracking, contact:

Email: shopnibbi@gmail.com

Please include:

  • Your order number
  • The email address used at checkout
  • Your tracking number, if available

SHOP NIBBI is a trading name of Horizon Bee Tech Ltd.