Contact Us
Contact Us
We’re here to help.
If you have a question about your order, delivery, return, refund or a product, please get in touch and we’ll do our best to assist you.
Email Us
For order-related enquiries, please include:
- Your order number
- The email address used at checkout
- A short description of your question or issue
- Photos, where relevant, for damaged or incorrect items
This helps us respond more quickly.
What We Can Help With
You can contact us about:
- Order updates
- Shipping and delivery
- Tracking
- Returns and exchanges
- Refunds
- Damaged, faulty or incorrect items
- Product questions
- Payment questions
- General customer support
- Privacy or data requests
Response Time
We aim to respond to customer enquiries as soon as reasonably possible.
During busy periods, responses may take a little longer.
Returns
If you would like to request a return, please contact us within 30 days of receiving your order.
For full details, please see our Return & Refund Policy.
Shipping
Our estimated total delivery timeframe is approximately 7–9 working days from the date your order is placed.
For more information, please see our Shipping Policy.
Business Information
SHOP NIBBI is a trading name of Horizon Bee Tech Ltd.
Legal business name: Horizon Bee Tech Ltd
Trading name: SHOP NIBBI
Email: shopnibbi@gmail.com
Postal address:
53 Saddlecote Close
Manchester
M8 5QE
United Kingdom
Need Help With Something Else?
If your question isn’t covered above, simply email us at:
We’ll be happy to help.